Dynamics Contact Center Architect

Hello,

Job Title:           Dynamics Contact Center Architect

Location :          Atlanta, GA (Onsite)

Mode:                Contract

Skills Mandate – Dynamics 365, Power Apps, Contact center like Call center,  Copilot 365,  should be in Architect role

Digital Contact Center Transformation Architect 

Qualifications for Success:

• 5+ years designing or leading digital contact center solutions.
• Direct ownership of MS Dynamics 365 chat, messaging, and email channel platform
• Proven delivery against AHT, containment/deflection, CSAT, and cost per interaction
• Hands-on experience implementing conversational AI, Copilot, or virtual agents.
• Experience with digital deflection strategies (self-service, bots, automation)
• Microsoft ecosystem experience including Dynamics 365 Customer Service / Omnichannel and Power Platform (Power Automate, Power Apps, Power BI).
• Copilot Studio experience preferred.

Thanks & Regards,

Sreelakshmi – Resource Specialist

Yochana IT Solutions Inc.
E: xxxxxxxxxxxxxxx

P: +xxxxxxxxxxxxxxx

A: 23000 Commerce Drive, Farmington Hills, MI 48335