Desktop Support Specialist

Urgent Hiring – Desktop Support Specialist

📍 Location: Midland (Onsite)
Employment Type: Full-Time / Contract

Job Summary

We are looking for a Desktop Support Specialist to provide technical support and troubleshooting for end-users in an onsite environment. The ideal candidate will handle hardware, software, and network issues while ensuring minimal downtime and excellent user experience.

Key Responsibilities

• Provide onsite technical support for desktops, laptops, and peripherals
• Install, configure, and maintain operating systems like Microsoft Windows
• Troubleshoot hardware, software, and network connectivity issues
• Support tools and applications including Microsoft Office and email clients
• Manage user accounts via Active Directory
• Handle ticketing systems and ensure timely resolution (SLA adherence)
• Perform system upgrades, patches, and antivirus updates
• Assist with printer, scanner, and peripheral setup
• Document issues, resolutions, and technical procedures

Required Skills & Qualifications

• Associate’s or Bachelor’s degree in IT or related field (or equivalent experience)
• 2–5 years of experience in desktop support / IT support
• Strong knowledge of Microsoft Windows environments
• Experience with Active Directory and user management
• Familiarity with networking basics (TCP/IP, DNS, DHCP)
• Experience with ticketing tools (ServiceNow, Remedy, etc.)
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills