Clinical Application Support Engineer

 Position: Clinical Application Support Engineer
 Location: Remote
 Employment: Contract
 
Required Skills: Healthcare domain, MS SQL, SSIS, .NET, ETL
 Desired: C#, IBM DataStage 
Expectations:
Flexible schedule to support clinical operations
On‑call support, including nights and weekends
Willing to respond to after‑hours production issues

 Duties:
 Support clinical, PHM, and MCO applications (care management, utilization management, reporting)
 Provide day‑to‑day production support for clinical and population health systems
 
Application Support
Assist with application implementations, upgrades, and post‑go‑live stabilization
Troubleshoot issues impacting clinical workflows, care coordination, and reporting
Integrations
Monitor and support integrations between clinical apps, PHM platforms, data warehouses, and downstream systems
Investigate and resolve interface failures, data delays, and integration errors
Coordinate fixes with development and vendor teams
Data & ETL Support
Analyse and resolve data quality, reconciliation, and transformation issues
Support ETL pipelines used for clinical, PHM, and MCO reporting
Perform source‑to‑target analysis to find root cause of data issues
Work with data and application teams on permanent fixes
Incident & Operations
Participate in incident management, problem management, and RCA
Respond to production issues affecting clinical and PHM systems
Document incidents, fixes, and preventive actions
Ensure ongoing system stability
Collaboration & Communication
Work closely with application, ETL, database, infrastructure, and vendor teams
Clearly communicate issues and resolutions to clinical and business users
Create and maintain support documentation and runbooks