Business / Process Analyst

Role: Business / Process Analyst
Client: State of TX
Visa: USC & GC
Location: Austin, TX (Hybrid – 2 days/week onsite)
Duration: 12 Months Contract
Category: Information Technology
Positions: 1
Rate: $60/hr on c2c

Role Overview

We are seeking an experienced Business / Process Analyst to support a 12-month hybrid engagement in Austin, TX. This role focuses on business process analysis, reengineering, and continuous improvement across internal teams, stakeholders, and public-facing services.

The ideal candidate will bring strong expertise in enterprise business analysis, stakeholder engagement, and process optimization, along with excellent communication skills.

Key Responsibilities

Lead process mapping, analysis, and redesign for internal staff, clients, and public users
Identify and implement business improvements, tools, and systems to drive efficiency
Act as a process improvement advisor across projects and initiatives
Analyze current processes, systems, and user needs to identify:
Inefficiencies
Risks
Gaps
Improvement opportunities
Lead business process reengineering (BPR) efforts
Design and document future-state (“to-be”) processes
Facilitate:
Stakeholder interviews
Workshops
Working sessions
Develop:
Business requirements documentation
Process documentation
Functional specifications
Prepare solution options including:
Risk assessments
Cost-benefit analysis
ROI evaluations
Support organizational change management initiatives
Collaborate with IT teams to recommend technology-enabled process improvements
Drive improvements in end-to-end workflows and user experience
Required Qualifications

Experience Area

Years Required

Enterprise business analysis & process improvement

8+ years

Stakeholder facilitation & requirements elicitation

8+ years

Gap analysis & process improvement recommendations

8+ years

Implementation support, collaboration & change management

8+ years

Identifying inefficiencies & optimizing operations

8+ years

Lean process analysis & continuous improvement

5+ years

KPI development & performance measurement

5+ years

Delivering measurable process improvements

5+ years

Preferred Qualifications

Experience Area

Years Preferred

Leading enterprise / cross-functional initiatives

5+ years

Public sector or regulated environment experience

5+ years

Current-state & future-state process documentation

8+ years

SOP development & continuous improvement methodologies

5+ years

Six Sigma Certification (Green/Black Belt)

Preferred

Key Skills

Business Process Analysis (BPA)
Business Process Reengineering (BPR)
Stakeholder Management
Requirements Gathering & Documentation
Change Management
Lean / Continuous Improvement
KPI & Performance Metrics Development
Process Mapping (As-Is / To-Be)
Additional Notes

Strong communication and facilitation skills are critical
Must be local to Austin, TX for hybrid requirement
Experience delivering quantifiable process improvements is highly valued