Business Case Analyst

The candidate shall also demonstrate the below knowledge and experience:
Experience supporting business analysis, product analysis, process analysis, product operations, program support, or technology delivery activities.
Experience gathering, documenting, and synthesizing business needs, user needs, pain points, assumptions, constraints, and desired outcomes.
Experience documenting current-state and future-state business processes, workflows, handoffs, decision points, and operational procedures.
Ability to translate stakeholder needs into clear requirements, user stories, acceptance criteria, process flows, and product planning inputs.
Strong written communication skills, including the ability to create clear documentation for mixed business and technical audiences.
Experience creating or maintaining requirements documents, process guides, SOPs, meeting summaries, decision logs, issue trackers, and stakeholder materials.
Ability to identify process gaps, bottlenecks, unclear ownership, handoff issues, and opportunities for standardization.
Ability to support discovery sessions, stakeholder interviews, workshops, and requirements gathering discussions.
Strong organizational skills and attention to detail, including the ability to track decisions, dependencies, risks, issues, action items, and open questions.
Comfort working with technical and non-technical stakeholders across product, engineering, security, data governance, infrastructure, analytics, and business teams.
Proficiency with collaboration, work management, and documentation tools such as Jira, SharePoint, PowerPoint, Visio, wiki, or similar tools.
Ability to synthesize complex discussions into concise summaries, requirements, decision records, and action plans.
Bachelor's degree in a related field or equivalent practical experience.
5+ years of experience in business analysis, process analysis, product analysis, product operations, program analysis, or technology delivery support
Experience creating, organizing, maintaining, and improving knowledge management assets such as knowledge bases, documentation libraries, FAQs, process guides, decision logs, onboarding references, and reusable templates.
Ability to organize information into intuitive structures that make it easier for platform teams and stakeholders to find, understand, and reuse current information.
Experience supporting documentation lifecycle management, including content review, refresh, consolidation, and archival.