Business Analyst

• Requirements Gathering: Facilitate requirements sessions as necessary, and review deliverables for accuracy. Ensure traceability of all requirements to other artifacts.
• Business Process Mapping: Collaborate with other BAs and testers to ensure effective execution and support of UAT, with a focus on preparing for each round of testing.
• System Design: Work with BAs, product team, QA, developers and other system consultants to design and implement the system. Produce design artifacts (mock up, wireframes, user stories).
• UAT Management: Lead the project through the UAT phase, coordinating multiple testing rounds and managing related documentation, including the creation and review of test cases and user guides; facilitate execution with project and business testers.
• Vendor Collaboration: Work closely with the external vendor resources and ensure deliverables are met according to the project timeline.
• Documentation: Ensure all project-related documentation (test cases, user guides, workflows, functional designs) is current and comprehensive.
• Production Support: Work with L1, L2 or business teams to support users in the system. Answer user questions and triage tickets.
• Reporting: Provide regular updates to the ASR Lead, highlighting risks, issues, and progress.
• Stakeholder Communication: Coordinate with internal stakeholders to ensure clear communication, project alignment, and timely delivery

Project Tasks: The Contractor shall perform each of the following tasks and provide to City for review and approval to achieve the project objectives

• Creation, review and testing of UAT artifacts, such as test cases, test data, user guides, and testing documentation.
• Creation, review and documentation of product backlog items such as user stories, bugs, tasks.
• Creation, review and approval of design documentation such as FDDs, TDDs, BRDs, process flow diagrams, data dictionaries.
• Work plans, task breakdowns, and work estimates as required.
• Administrative items such as status reports of work, timesheets, meeting notes, required trainings.

Mandatory Skills: 

• The proposed resource has experience implementing a property assessment or property tax system converting a legacy system to Salesforce within the last year.
• The proposed resource must have a minimum of seven (7) years of experience working as a software/technology business analyst or product management related role on more than one (1) system implementation or enhancement project. The experience should be within the last ten (10) years.
• The proposed resource must have experience with soliciting and documenting business requirements or user stories, writing functional requirements or specs, writing user acceptance test cases, and business process mapping