Business Analyst

• Conduct gap analysis, impact analysis, and solution design discussions.
• Facilitate workshops, stakeholder meetings, and requirement review sessions.
• Assist in User Acceptance Testing (UAT) and ensure delivered solutions meet business needs.
• Maintain project documentation including BRDs, FRDs, and user stories.
• Ensure best practices are followed in Salesforce implementations and business processes.

Required Qualifications

• 10+ years of experience as a Business Analyst in IT or enterprise applications.
• Hands-on experience working with Salesforce platforms (Sales Cloud / Service Cloud preferred).
• Strong experience in requirements gathering, business process analysis, and stakeholder management.
• Experience working in Agile/Scrum environments.
• Strong analytical, problem-solving, and communication skills.

Required Certification

• Salesforce Certification (such as Salesforce Certified Administrator, Salesforce Business Analyst, or Salesforce Advanced Administrator).