Business Analyst

• This position leads system analysis efforts, delivers strategic insight, and acts as a technical expert for business systems within the Bank
• Performs at the highest level of service complexity in support of system operations, performance, and usage
• Develops advanced solutions and specifications to resolve process issues, which may involve elements of testing and development
• Serves as a resource to wider business units or associates and may provide a leadership role for less experienced analysts
• May handle special projects or direct the analysis efforts of the work group
• Identifying Requirements - Determines system requirements and communicates them using specifications, reports, project plans, or other forms of documentation
• Determines and resolves complex factors that affect system processes
• Ensures compliance through monitoring and analysis
• Reporting - Enables strategic insight into business systems through reports to senior management
• Evaluates systems based on data analysis, user input, and extensive testing
• Conveys patterns, problems, and areas of improvement, and develops process enhancements based on results
• System Support - Provides expert technical support for systems by responding to inquiries, ensuring processes run smoothly, and working to continuously improve the end-user experience
• Handles escalated and complex support issues
• Develops and implements modifications and enhancements
• Serves as an analytics resource to wider organization or business units, offering expertise on systems and data output
• Lead engagement with business partners on changing business needs, analyze business requirements, and communicate the system implications of proposed system changes
• Manage and coordinate the initial assessment, analysis, requirements, development, testing and implementation of incremental enhancements/change requests and other minor releases
• Responsible for serving as a liaison with the business owners to lead and facilitate the elicitation and prioritization of business initiatives and business requirements including but not limited to 3rd party vendor interface design, user interface specifications and report design
• Convert application designs into data model and interface/data mapping specifications
• Manage and provide support for system production issues, change requests and maintenance
• Must be able to work in phases of systems analysis and data analysis
• Communicates status, prioritizes requirements, influences and obtains approval for requirement documentation
• Will be expected to guide and recommend process and system solutions to business owners
• i)experience as a Business Analyst in banking, payments, or fintech
• (ii)Hands-on experience with Real-Time Payments (RTP) platforms - e.g., The Clearing House RTP, FedNow, or similar
• (vi)Strong analytical, problem-solving, and documentation skills
• (vii)Familiarity with Agile/Scrum methodologies
• (i)Experience with payment gateway integration, banking APIs, or core banking systems
• (iii)Experience with tools like JIRA, Confluence, Visio, or Lucidchart
• (iv)Certification in CBAP, CSPO, or related Agile certifications