Amazon Connect Specialist

Role: Amazon Connect Specialist
Location: Atlanta, GA (Hybrid)
Duration: Long Term

Job Description
Looking for an experienced Amazon Connect Specialist to support the design, development, and optimization of cloud-based contact center solutions. The ideal candidate will have strong expertise in Amazon Connect, AWS services, and Python, with hands-on experience delivering scalable, secure, and highly available contact center solutions.
Key Responsibilities
•    Design, develop, and maintain Amazon Connect contact center solutions aligned with business requirements.
•    Configure and manage contact flows, queues, routing profiles, prompts, and integrations within Amazon Connect.
•    Integrate Amazon Connect with AWS services such as Lambda, S3, DynamoDB, CloudWatch, and IAM.
•    Develop and maintain Python-based AWS Lambda functions to support call flows, data processing, and integrations.
•    Implement and manage real-time and historical reporting, dashboards, and analytics.
•    Ensure high availability, performance, security, and compliance of contact center applications.
•    Troubleshoot and resolve production issues related to Amazon Connect and AWS services.
•    Collaborate with cross-functional teams including business, infrastructure, and security.
•    Support enhancements, upgrades, and continuous improvement initiatives.
•    Document solution designs, configurations, and operational procedures.
Required Skills & Qualifications
•    Strong hands-on experience with Amazon Connect (contact flows, routing, integrations).
•    Solid experience in AWS Cloud Environment.
•    Proficiency in Python (especially for AWS Lambda development).
•    Experience with AWS Lambda, S3, DynamoDB, CloudWatch, IAM.
•    Understanding of REST APIs and system integrations.
•    Experience with CI/CD pipelines and Infrastructure as Code is a plus.
•    Excellent problem-solving and communication skills.
Preferred Qualifications
•    Prior experience working with healthcare or large enterprise clients.
•    AWS certifications (Associate or Professional) are a plus.
•    Experience with contact center analytics, IVR, and omnichannel solutions.