Technical Support Engineer (L1)

Hi! Hope you are doing well.
We have a requirement for a Technical Support Engineer (L1), Chicago, IL (Onsite) on W2.
Below is the JD for your reference.

Technical Support Engineer (L1)

Location: Chicago, IL (Onsite)

Duration: Long Term 
 

Required Skills & Qualifications-

• Strong Python coding skills (ability to read, run, and debug scripts) 
• Experience in L1 technical or application support
• Ability to troubleshoot issues using logs, scripts, and basic system tools
• Understanding of Linux/Unix environments and command-line usage
• Basic knowledge of networking, databases, or cloud platforms is a plus
• Strong problem-solving and communication skills
• Willingness to work in shifts/on-call rotation if required
   

Nice to Have-

• Exposure to monitoring tools (Splunk, Grafana, Prometheus, CloudWatch, etc.)
• Familiarity with CI/CD or automation scripts
• Basic SQL knowledge for data checks
• Experience supporting production systems