Servicenow Platform Engineer

• manage users, groups, roles, acls, and other platform configurations.
• monitor for and address platform performance issues
• maintain scheduled jobs and resolve issues as needed
• update and maintain data taxonomies and libraries as needed
• debug issues and implement fixes across irm and core servicenow modules.
• platform & devops enablement
• provide technical leadership and innovative thinking to implement a world-class set of platform capabilities
• implement platform solutions to enable adoption of devops principles
• implement platform monitoring solutions to ensure high availability and performance of production and non-production environments
• architect/build custom solutions to solve for complex and  critical platform needs not addressed by out of the box servicenow offerings
• architect/configure/support integrations with external  systems (e.g., grc tools, vendor platforms).
• upgrades & enhancements
• plan, test, and implement servicenow platform upgrades  and irm module releases.
• ensure customizations remain functional post-upgrade.
• test and apply patches and hotfixes as needed
• end-user support
• provide day-to-day user support and resolve tickets related to servicenow irm
• maintain documentation, knowledge articles, and configuration guides.

qualifications
bachelor’s degree in information technology, computer science, or related field (or equivalent work experience).
servicenow certified application developer (cad) & certified system administrator (csa) certification
5+ years of service now administration and development  experience
solid experience with irm/grc modules (policy & compliance, risk, and/or audit)
proficiency in javascript, glide scripting, flow designer, and servicenow studio.
experience with servicenow upgrades, instance cloning,