Service Representative

Job Description:-

Answers calls from participants regarding initial and continuing eligibility for income maintenance programs related to medical services.
Gathers, verifies, evaluates, and enters necessary social, financial, and medical information to determine the need and eligibility for medical assistance into various applications.
Maintains complete and accurate computerized records of participant interactions including details of action taken and education provided.
Performs a variety of diverse tasks while continuing to maintain currency and accuracy of program requirements.
Ensures timely processing of participant inquiries/annual reviews to meet client needs and program mandates.
Explains and interprets agency policy, procedures, and rules governing public assistance programs to clients and other individuals.
Refers families, children, adults, or aged receiving assistance to other agencies or community resources, as necessary.
Meets or exceeds daily standards for performance, accuracy, customer service, and quality.
Participates in training activities as needed.
Performs other related work as assigned.