Service Now

Job Descriptions:

•     ServiceNow Expertise

o    Strong knowledge of CMDB module, CI classes, and relationships.

o    Experience with Discovery, Service Mapping, and Integration Hub ETL.

o    Familiarity with ITOM and ITSM processes (Incident, Change, Problem).

•    ITIL Framework

o    Solid understanding of Configuration Management principles and ITIL v4.

•    Data Management

o    CI lifecycle management, data normalization, and duplicate elimination.

o    Automated discovery and reconciliation tools.

•    Integration & Scripting

o    Ability to configure integrations with SCCM, AD, and other systems.

o    Basic scripting (JavaScript, Glide API) for workflow customization.

•    Reporting & Governance

o    CMDB Health Dashboard, audit reports, and compliance checks