Service Delivery Manager

Service Delivery Manager
Libertyville, Illinois 
Client: Hollister

The Service Delivery Manager will lead end-to-end operations across a complex hybrid infrastructure comprising of network devices, Access points, physical sites integrated with Azure cloud networks, on-prem, and Cloud Servers. The SDM will manage the operation, shift, overlap, lead incident triaging and control.

* Proficient with Cisco CLI, Meraki Dashboard, FortiGate GUI/CLI, Aruba SD-WAN Orchestrator, and Zscaler console.
* Strong understanding of routing and switching protocols (EIGRP, OSPF, BGP, STP, VLANs, VRFs).
* Hands-on with VPNs, firewalls, NAT, ACLs, and QoS policies.
* Familiar with network monitoring tools (SolarWinds, PRTG, LogicMonitor, etc.) and ITSM tools (ServiceNow, Remedy).
* Working knowledge of Azure virtual networking (VNets, ExpressRoute, VPN Gateway).
* Understanding of ITIL processes, particularly Incident, Problem, and Change Management.• Proficiency in routing and switching, TCP/IP, and firewall configuration across hybrid data center–cloud environments.
* Working knowledge of Azure networking (VNets, VPN Gateway, ExpressRoute, NSGs, routing).
* Understanding of VMware virtual networking (vSwitches, port groups, VLAN tagging, distributed switches).
* Familiarity with storage network protocols (iSCSI, NFS, SMB) and troubleshooting connectivity to Dell PowerStore / Isilon.
* Experience with network performance monitoring tools (SolarWinds, PRTG, or Azure Network Watcher).
* Strong understanding of backup and replication traffic flows between Commvault, Zerto, and storage systems.
* Exposure to ITIL service management processes (Incident, Problem, Change).
* Good documentation, communication, and cross-team collaboration skills.