Senior AWS Engineer

·  Design, develop, and maintain contact center solutions using Amazon Connect, AWS Lambda, EventBridge, Notification Services, CloudWatch, Cloud Logging, and CloudFormation

·  Build and optimize call flows, routing logic, and IVR systems, including IVR-to-bot migration strategies

·  Implement prompt engineering techniques for conversational AI and integrate NLP/ML frameworks into telephony workflows

·  Develop and maintain applications using JavaScript, ReactJS, and Node.js

·  Ensure seamless API integration with RESTful services and middleware components

·  Configure and manage VoIP, SIP, SIP Clusters, and Session Border Controllers (SBCs)

·  Utilize GitHub and GitHub Actions for version control and CI/CD automation

·  Collaborate with cross-functional teams to ensure high-quality deliverables and adherence to security and compliance standards

·  Monitor system performance and troubleshoot issues using CloudWatch, Cloud Logging, and related tools

Required Qualifications

·  Bachelor’s degree or equivalent in an IT-related field

·  Minimum 5 years of software engineer experience

·  Hands-on experience with Amazon Connect and AWS services (Lambda, EventBridge, Notification Services, CloudWatch, Cloud Logging, CloudFormation)

·  Proficiency in JavaScript, ReactJS, and Node.js

·  Strong understanding of VoIP, SIP, SIP Clusters, and SBCs

·  Experience designing and building call flows and routing in contact center systems

·  Expertise in prompt engineering, NLP, and ML frameworks

·  Strong API integration skills (RESTful services, middleware)

·  Excellent teamwork and communication skills

Nice To Have

·  Experience with Java

·  Familiarity with IVR systems and IVR-to-bot migration

·  Test automation experience

·  Knowledge of GCP, Azure, and Splunk

·  Experience with Salesforce or Pega

·  Working knowledge of MongoDB Atlas