Salesforce Business Analyst

• Translate business needs into functional specifications and user stories.
• Analyze existing workflows and identify areas for improvement.

Salesforce Configuration & Optimization

• Configure Salesforce features including objects, fields, workflows, validation rules, and flows.
• Support Sales Cloud, Service Cloud, or other Salesforce products as applicable.
• Assist with reports, dashboards, and data management processes.
• Support data migration and system integrations.

Project Delivery & Support

• Collaborate with developers and administrators on system enhancements.
• Participate in UAT (User Acceptance Testing) and ensure quality assurance.
• Provide end-user training and documentation.
• Monitor system performance and recommend enhancements.

Governance & Best Practices

• Maintain documentation of system architecture and processes.
• Ensure adherence to Salesforce best practices and company policies.
• Support release management and change control processes.

Required Qualifications

• Bachelor’s degree in Business, Information Systems, or related field (or equivalent experience).
• 3–5+ years of experience as a Business Analyst, preferably in a Salesforce environment.
• Hands-on experience with Salesforce configuration (reports, dashboards, flows, page layouts).
• Strong understanding of CRM processes (Sales, Marketing, Customer Support).
• Experience writing user stories and managing requirements in Agile environments.
•