Salesforce Architect

𝐉𝐨𝐛 𝐓𝐢𝐭𝐥𝐞: 𝐒𝐚𝐥𝐞𝐬𝐟𝐨𝐫𝐜𝐞 𝐀𝐫𝐜𝐡𝐢𝐭𝐞𝐜𝐭 𝐰𝐢𝐭𝐡 𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐂𝐞𝐧𝐭𝐞𝐫 𝐞𝐱𝐩
𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: 𝐂𝐡𝐢𝐜𝐚𝐠𝐨, 𝐈𝐋
𝐕𝐢𝐬𝐚: 𝐔𝐒𝐂 / 𝐆𝐂

𝐑𝐨𝐥𝐞 𝐒𝐮𝐦𝐦𝐚𝐫𝐲:
The Salesforce Architect will own the overall solution design and platform alignment for the Dispute and Collection initiative. This role ensures that business requirements are translated into a scalable, secure, and Salesforce-aligned architecture, covering internal CRT users and external Experience Cloud users.

𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:
Leads and define the overall Salesforce solution architecture for Dispute Management, Collection Management, Payments, and Open ARs
Partner with CRT Business stakeholders and the Business Analyst to translate business requirements into technical design
Define high-level solution architecture, including:
Salesforce data model and object strategy
Persona-based security and access controls
Integration architecture with upstream and downstream systems
Recommend and apply Salesforce best practices, identifying standard vs. custom solutions
Identify and document assumptions, dependencies, risks, and mitigation strategies
Ensure alignment with enterprise architecture, security, and compliance standards
Support definition of MVP scope and phased delivery roadmap
Assist in L3 estimates and high-level delivery timelines
Provide architectural oversight and guidance during the development and implementation phase

𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐝 𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬:
Extensive experience as a Salesforce Architect
Strong knowledge of Salesforce Service Cloud and Case Management
Experience designing and delivering Experience Cloud (Community) solutions
Proven experience with system integrations (APIs, middleware, data synchronization)
Strong communication skills with the ability to explain complex technical concepts to non-technical stakeholders