Salesforce Admin/Developer

1. Salesforce Functional Expertise

•    Deep understanding of Salesforce Sales Cloud, Service Cloud, and custom applications.

•    Solid understanding of Salesforce Administration.

•    Strong knowledge of:

o    Salesforce profiles

o    Permission sets

o    Groups

o    Sharing settings

o    Organization-wide defaults

•    Deep understanding of Salesforce security controls, standards, and best practices.

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2. Business Analysis & Functional Design

•    Ability to gather, analyze, and document business requirements.

•    Translate business needs into functional specifications and user stories.

•    Collaborate with stakeholders to validate requirements and ensure alignment with business goals.

•    Support enhancement leads in:

o    Backlog grooming

o    Prioritization

o    Sprint planning

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3. Agile / Scrum Methodology

•    Experience working in Agile environments.

•    Proficiency with Agile tools, including:

o    Jira

o    Confluence

o    Miro

o    Copado DevOps

•    Ability to actively contribute to sprint ceremonies and deliverables, including:

o    Sprint demos

o    Retrospectives

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4. Communication & Collaboration

•    Strong verbal and written communication skills.

•    Ability to work effectively with cross-functional teams, including:

o    Business stakeholders

o    QA teams

o    Developers

o    Product owners

•    Comfortable presenting functional designs and facilitating discussions across multiple time zones.

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5. Documentation & Specification

•    Create clear and comprehensive:

oxxxxxxxxxxxxxxxFunctional documentation

o    Process flows

o    User guides

•    Maintain traceability of requirements and ensure alignment with technical designs.