Quality Assurance Program Manager

Own end-to-end QA program planning, budgeting, resourcing, and risk management across multiple workstreams and vendors.
Establish enterprise test strategy (functional, integration, end-to-end, UAT, non-functional) aligned to product roadmaps and regulatory milestones (FFIEC, GLBA, SOX, PCI DSS).
Drive continuous improvement using shift-left and shift-right practices and standardized quality playbooks, including defect prevention, root-cause analysis, test data strategies, and release readiness.
Automation & Engineering Excellence:
Architect and scale automation frameworks (UI, API, services, database) using tools such as Selenium/WebDriver, Cypress/Playwright, RestAssured/Postman, JUnit/TestNG, and Cucumber/BDD.
Integrate automated test suites into CI/CD pipelines (Azure DevOps, Jenkins, GitLab) with quality gates, test impact analysis, and dashboards (Allure, Extent, ReportPortal).
Champion data-driven testing, synthetic data generation, service virtualization, and environment reliability to ensure fast and predictable feedback cycles.
Banking Products & Fiserv Delivery:
Lead QA planning and integration testing for Fiserv platforms, including core banking (DNA, Signature, Premier), payments (ACH or equivalent), card, and digital banking channels, covering migrations, conversions, and feature upgrades.
Coordinate with Fiserv and other vendor teams for release notes, defect triage, and hotfix validation, ensuring end-to-end traceability from regulatory requirements to test evidence.