Product Manager

Job Summary:

We are seeking an experienced Product Manager to drive digital product initiatives by identifying user needs, improving customer experience, and aligning business goals with technical solutions. This role will act as a key bridge between users, engineering, UX, and business stakeholders to ensure successful delivery of high-impact digital solutions.

Key Responsibilities:

• Identify user needs and business requirements, and recommend solutions to enhance customer experience across digital sales channels.
• Serve as the primary point of contact between users, engineering, development, UX teams, and other stakeholders.
• Translate business needs into clear and structured functional and technical requirements.
• Review intake requests and collaborate with engagement teams to perform impact analysis with impacted stakeholders.
• Develop and present a product roadmap with prioritized initiatives based on business value and customer impact.
• Deliver clear, concise, and effective presentations to senior leadership and cross-functional teams.
• Provide supervision and guidance to development and UX teams through feature reviews, backlog refinement, and design sessions.
• Communicate risks, issues, and gaps related to current technical solutions to relevant stakeholders.
• Create basic technical flows and business process diagrams aligned with system and business requirements.
• Effectively use Project and Portfolio Management tools such as TFS, JIRA, Visio, MS Project, Clarity, and similar platforms.

Required Skills & Experience:

• 10+ years of experience in Telecommunications, Media & Entertainment, or Consumer Services industries.
• Strong understanding of digital product management and customer-centric solution design.
• Proven experience working in cross-functional Agile environments.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to balance business priorities with technical constraints.

Education:

• Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related field is preferred.