Product Manager

Job Descriptions:

•    5+ years of overall IT experience. 3 years as a Product Manager/BSA in a similar environment

•    3+ years supporting customer care-related functions.

•    3 years of experience configuring and managing systems like Phones, Chat, chatbots, and AI Solutions. Experience in Amazon Connect, Genesys, or LivePerson would be preferable.

•    Ability to communicate effectively and experience in documenting requirements and specifications are essential.

•    Self-motivated and proven ability to work creatively and analytically in a problem-solving environment.

•    Ability to balance multiple tasks/priorities, consistently meeting deadlines.

•    Knowledge of SDLC and Scrum methodologies.

•    Ability to build and manage cross-functional relationships.