Product Developer

Experience:
·A minimum of 7 years of tech industry, product engineering, operations, technology integration, or other related work experience.

Education:
Bachelor’s or Master’s Degree in Computer Science, Information Systems, Business Administration, Operations Management, Project Management or another related field. Or equivalent work experience.

Essential Duties & Responsibilities:
1.Product Development & Delivery 
· Manages research and development activities related to the design, enhancement, and qualification of SunPass products and solutions.
· Works with cross-functional teams to ensure fulfilment of product requirements and transition products from development to commercialization.
· Assists in determining product delivery and deployment schedules for new releases, feature updates, and maintenance cycles.
· Acts as a technical consultant to the SunPass Operations team, leading testing and evaluation of innovative technologies.
· Ensures technology and product specifications align with SunPass business objectives.
· Oversees product delivery, managing schedules and tasks related to all aspects of product development. 
2. Operational Governance & Reporting
· Develops and maintains a centralized inventory of SunPass products, solutions, and applications.
· Captures and tracks SunPass Operations initiative updates in compliance with reporting standards.
· Monitors input from all business units to ensure products meet functional and performance requirements.
· Identifies opportunities for improvement and lifecycle replacement needs; prepares documentation and summaries for leadership visibility.
· Collaborates with Toll Operations Business Intelligence team to develop dashboards and reporting tools for program performance monitoring.
· Ensures Standard Operating Procedures (SOPs) are created and maintained, establishing a lifecycle process for updates. 
3. Strategic Support & Emergency Response
· Gains detailed knowledge of all facets of SunPass Operations to support decision-making and implementation of initiatives.
· Serves in times of emergency to support state response efforts and ensure continuity of operations.
· Performs other duties as assigned.