Oracle Service Cloud Consultant (Fusion) & CRM -- 14Years

Hello,

RolexxxxxxxxxxxxxxxOracle Service Cloud Consultant (Fusion).

Location -   San Jose CA or Should be available in PST / MST locations.(Client need support in PST hours)

Mode:             Fulltime / Contract

Required Skills

• 13+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion).
• Solid understanding of customer service operations and CRM/contact center best practices.
• Strong communication, stakeholder management, and onsite leadership skills.
• Ability to create detailed functional and technical documentation.
• Experience managing projects in cross-functional enterprise environments
• Oracle certifications (e.g., Oracle B2C Service Certified).
• Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud.
• Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud).
• Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting).

Thanks & Regards,

Sreelakshmi – Resource Specialist

Yochana IT Solutions Inc.
E: xxxxxxxxxxxxxxx

P: +xxxxxxxxxxxxxxx

A: 23000 Commerce Drive, Farmington Hills, MI 48335