Mac Support Engineer

We are seeking an experienced Mac Support Engineer to provide onsite technical support for macOS devices in a corporate environment based in Miami. This is a short-term, project-based engagement (3-5 months) requiring hands-on expertise in Apple hardware, macOS troubleshooting, and end-user support.

Key Responsibilities

Provide onsite Level 12 support for macOS devices, applications, and peripherals 

Install, configure, and troubleshoot MacBooks, iMacs, and macOS operating systems

Diagnose and resolve hardware, software, application, and network-related issues

Support Apple services including Apple ID, iCloud, File Vault, and Time Machine Perform macOS upgrades, security patching, and software deployments Provision and decommission Mac devices for user onboarding and offboarding Coordinate with vendors for hardware repairs and replacements

Document incidents, requests, and resolutions in a ticketing system Deliver excellent customer service and provide end-user guidance as needed

Required Skills

Qualifications

3-5 years of hands-on experience supporting macOS in an enterprise environment Strong knowledge of macOS troubleshooting and Apple hardware diagnostics Experience with MDM solutions (JAMF - Optional)Understanding of networking fundamentals (Wi-Fi, VPN, TCPIP, DNS)Familiarity with ticketing systems such as Fresh service Knowledge of Mac security best practices Strong communication and customer service skills Ability to work independently in an onsite support environment

Preferred Qualifications

Apple certification such as Apple Certified Support Professional (ACSP)Basic scripting knowledge (Bash)ITIL knowledge or experience working in structured IT environments