Loyalty Business Analyst

We are looking for a Loyalty Business Analyst to support a retail loyalty initiative for a large enterprise client. The ideal candidate will have strong experience working on loyalty and rewards programs within a retail environment and be comfortable collaborating with multiple cross-functional teams.

Responsibilities

·        Work closely with cross-functional teams including Marketing, Digital (Web & Mobile), OMS, POS, and Technology

·        Lead requirements gathering sessions, workshops, and stakeholder discussions

·        Translate business needs into functional requirements, user stories, and acceptance criteria

·        Document end-to-end loyalty flows such as enrollment, points earning/redemption, tiers, promotions, and offers

·        Support integrations across CRM, loyalty platforms, OMS, POS, and digital channels

·        Ensure requirements align with overall business and customer experience goals

·        Support Agile teams throughout the development lifecycle

Required Skills & Experience

·        6+ years of experience as a Business Analyst

·        Strong experience working on Loyalty / Rewards programs

·        Retail domain experience is a must

·        Hands-on experience with Web, Mobile, OMS, and POS systems

·        Strong documentation skills (BRDs, FRDs, User Stories)

·        Experience working in Agile/Scrum environments

·        Excellent communication and stakeholder management skills