GCP Agentic Platform Support Lead

Job Summary

SLA & Reliability Reporting

• Establish the initial framework for tracking Mean Time to Repair (MTTR) and Mean Time Between Failures (MTBF)
• Configure self-service billing and uptime dashboards for Con Edison stakeholders

Foundation, Maintenance & Optimization

• Develop and deploy the initial suite of Cloud Logging and Monitoring reports to establish platform visibility
• Monitor GCP billing for anomalies (e.g., BigQuery slot spikes) and implement tactical fixes to ensure budget adherence
• Build and maintain the "Golden Path" runbooks to ensure operational procedures are documented as they are established

Platform Monitoring & Incident Management

• Conduct solo reviews of overnight batch processing logs (e.g., Cloud Composer/Dataflow) to verify completion and identify failures before business hours progress
• Receive and prioritize platform-related tickets; determine if issues stem from infrastructure, pipelines, or upstream sources
• Execute root cause analysis (RCA) and apply fixes for code-based failures, IAM errors, or configuration drifts
• Act as the primary technical point of contact for Google Cloud Support or Con Edison Source System teams (SAP, GIS) when issues are external to the platform

Minor Enhancements (Capacity-Based

• Maintain a prioritized backlog of minor requests to be addressed only after platform stability and incidents are managed
• Within available bandwidth, execute minor schema updates, ingestion schedule tweaks, or IAM modifications

Workstream Deliverables:

• Operations Runbook: The definitive MS Word resource reflecting current operational procedures and recovery steps (MS Word)
• Integrated Health & Cost Reporting: Automated tracking of service uptime and GCP spend via Cloud Monitoring (Cloud Monitoring Reports)
• Unified Incident & RCA Logs: A centralized record of Critical/High severity incidents and their resolutions, stored in the agreed management tool (ServiceNow/Jira or similar)
• Recovery & Maintenance Code: Validated code merged into the repository for bug fixes and configuration updates, including detailed release notes (GCP Code)