Business Systems Analyst (Pharma Commercial Or Patient Services)

Experience: 7–12 years

Domain: Pharma Commercial – Patient Services Role Purpose The Business Systems Analyst will act as a key bridge between business, IT, and vendors to define and deliver Patient Services capabilities, with deep expertise in patient onboarding, benefits investigation, adherence, and patient support programs.

Key Responsibilities

•       Gather, analyze, and document business and system requirements for Patient Services programs, including:

oxxxxxxxxxxxxxxxPatient onboarding and enrollment workflows

oxxxxxxxxxxxxxxxBenefits investigation and prior authorization processes

oxxxxxxxxxxxxxxxCopay and affordability programs

oxxxxxxxxxxxxxxxPatient adherence and persistence initiatives

oxxxxxxxxxxxxxxxOngoing patient support services

•       Translate patient strategy into detailed user stories, functional specifications, and acceptance criteria.

•       Map end-to-end patient journeys across HCP, patient, HUB, and internal teams.

•       Work closely with Scrum Master and Technical Lead to support Agile delivery.

•       Collaborate with Medical, Legal, Regulatory, and Privacy teams to ensure compliance (GDPR/HIPAA, consent, AE reporting).

•       Support UAT planning, execution, and defect triage for patient services solutions.

•       Assist in defining KPIs and success metrics (enrollment conversion, adherence, time-to-therapy).

Required Skills & Experience

•       7+ years of experience as a BSA / Business Analyst in pharma commercial or patient services.

•       Strong hands-on experience in Patient Services, including:

oxxxxxxxxxxxxxxxPatient onboarding

oxxxxxxxxxxxxxxxBenefits investigation

oxxxxxxxxxxxxxxxPatient adherence programs

oxxxxxxxxxxxxxxxPatient support services / HUB models

•       Experience writing detailed functional requirements and Agile user stories.

•       Strong stakeholder engagement skills with business, IT, and vendors.

Preferred Experience

•       Platforms: Salesforce Health Cloud / Service Cloud, Veeva CRM, patient HUB systems.

•       Understanding of access and reimbursement processes.

•       Experience with omnichannel patient engagement is a plus.