Business Support Specialist

Hello,

Job Title: Business Support Specialist
Location: Hybrid, Vienna, VA, Pensacola, FL
Experience Level: 1–5 Years

Qualifications

• Ability to work independently and in a team environment
• Advanced knowledge of branch systems and processes
• Advanced research, analytical, and problem-solving skills
• Advanced skill applying research and interpretation of findings to respond to requests for information
• Advanced skill exercising initiative and using good judgment to make sound decisions
• Advanced skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations
• Advanced skill navigating multiple screens and PC applications and adapting to new technologies
• Advanced verbal and written communication skills
• The client reserves the right to fill this role at a higher/lower grade level based on business need

Responsibilities

• To receive escalated, moderately complex, and/or urgent inquiries related to member accounts, General Ledger accounts, or client systems, policies, and procedures
• To research and respond to branch and member impacting escalated situations, moderately complex account errors, and system issues under supervision
• To assist with comprehensive testing and implementation of enhancements to existing software, and of new systems
• Analyze, research, and resolve problems and discrepancies related to member accounts/loans
• Ensure software/systems meet regulatory and procedural requirements
• Develop and recommend enhancements to improve operational processes and procedures
• Identify and detect errors/omissions; resolve or arrange for the resolution
• Involved in cross-organizational task groups concerning new automated systems, products and/or services
• Perform research for process improvements
• Recommend corrective action when discrepancies occur
• Resolve issues relating to General Ledger accounts and/or Client systems
• Test and implement software and/or processes
• Work with other business units to resolve systems and equipment issues
• Perform other duties as assigned
• The number of days reporting onsite will ultimately be determined by the employee's leadership and business unit needs

Regards,

G Venkata Ramana

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