Business Analyst

Key Responsibilities
·         Gather, analyze, and document business and system requirements for Patient Services programs, including:
·         Patient onboarding and enrollment workflows
·         Benefits investigation and prior authorization processes
·         Copay and affordability programs
·         Patient adherence and persistence initiatives
·         Ongoing patient support services
·         Translate patient strategy into detailed user stories, functional specifications, and acceptance criteria.
·         Map end-to-end patient journeys across HCP, patient, HUB, and internal teams.
·         Work closely with Scrum Master and Technical Lead to support Agile delivery.
·         Collaborate with Medical, Legal, Regulatory, and Privacy teams to ensure compliance (GDPR/HIPAA, consent, AE reporting).
·         Support UAT planning, execution, and defect triage for patient services solutions.
·         Assist in defining KPIs and success metrics (enrollment conversion, adherence, time-to-therapy).
·         Required Skills & Experience
·         7+ years of experience as a BSA / Business Analyst in pharma commercial or patient services.
·         Strong hands-on experience in Patient Services, including:
·         Patient onboarding
·         Benefits investigation
·         Patient adherence programs
·         Patient support services / HUB models
·         Experience writing detailed functional requirements and Agile user stories.
·         Strong stakeholder engagement skills with business, IT, and vendors.
·         Preferred Experience
·         Platforms: Salesforce Health Cloud / Service Cloud, Veeva CRM, patient HUB systems.
·         Understanding of access and reimbursement processes.
·         Experience with omnichannel patient engagement is a plus.