Application Trainer

Application Trainer – Employee Benefits & Health Insurance Platform

Job ID#: xxxxxxxxxxxxxxx

Location: Little Rock, AR

Responsibilities will include but are not limited to:

• Training Strategy & Planning
  • Develop a training plan aligned to implementation milestones, go-live readiness, and post-launch stabilization.
  • Conduct audience analysis and define role-based curricula (e.g., employees, managers, HR/benefits admins, call center/support).
• Content Development
  • Create and maintain training materials: slide decks, job aids, quick-reference guides, SOPs, FAQs, and eLearning modules.
  • Build scenario-based exercises reflecting real workflows (open enrollment, qualifying life events, dependent changes, evidence of insurability, confirmations).
• Training Delivery
  • Facilitate instructor-led training (in-person and virtual), workshops, office hours, and train-the-trainer sessions.
  • Tailor delivery for varying levels of technical proficiency; ensure accessibility and clear, plain-language instruction.
• Adoption & Change Enablement
  • Reinforce key messages, process changes, and “what’s different” impacts to employee experience and HR operations.
  • Partner with communications/change teams to drive awareness and reduce resistance.
• Measurement & Continuous Improvement
  • Track attendance, completion, assessments, and post-training feedback; adjust content based on outcomes.
  • Maintain a knowledge base and update materials as application functionality or benefit rules change.
• Go-Live & Post-Go-Live Support
  • Provide floor/virtual support during enrollment windows and early-life stabilization.
  • Coordinate with help desk and product teams to identify recurring issues and close training gaps.
• Privacy, Security, and Compliance
  • Ensure training emphasizes proper handling of sensitive employees and benefits data (e.g., PHI/PII), appropriate access, and secure practices.

What You’ll Need:

• 2+ years of experience delivering end-user training for business applications (HRIS, benefits administration, insurance/claims platforms, or similar).
• Demonstrated experience in instructional design and facilitation for both live and virtual audiences.
• Strong communication skills with the ability to translate complex workflows into clear guidance.
• Experience in creating training assets (PowerPoint, job aids, process guides) and supporting learning tracking process.

Set Yourself Apart With:

• Working knowledge of employee benefits processes (eligibility, enrollment, life events, plan selection concepts).
• Experience supporting benefits open enrollment cycles and time-sensitive training delivery.
• Familiarity with benefits-related regulations and concepts (e.g., HIPAA privacy principles, ACA concepts, COBRA administration concepts) as relevant to training messaging.
• Experience with eLearning authoring tools (e.g., Articulate, Captivate, Scribe) and virtual platforms (Teams/Zoom).
• Change management exposure (communications planning, stakeholder enablement, adoption metrics).
• Comfort operating in fast-changing implementations and tight timelines