Al Developer

Position: Al Developer / Agentic Al Engineer- 12 Positions
Location: Charlotte, NC     F2F Local Only Must
Interview Process: F2F Required:    
* Eligible Candidates: Any Indepedent Consultant
Passport Must Mandantory’
Apply Only who can Share PP NO

Our challenge:
•    Candidate will be building an agentic Al platform to transform commercial banking customer service. The Al developer will design, build, and operate LLM-powered agents that interpret inbound servicing requests (e.g., email / case intake), retrieve grounded knowledge, and execute approved workflows through secure too/API integrations - with enterprise-grade controls, observability, and human-in-the-loop patterns.
•    This role sits within a cross-functional team with Product, Operations, Technology, and Risk partners and focuses on delivering production-ready agentic Al capabilities for regulated financial services Responsibilities.

The Role
Responsibilities:
Agentic Al Solution Development
•    Build and enhance LLM/agent orchestration (Planner/supervisor patterns, tool-using agents, routing, guardrails).
•    Implement intent classification information extraction validation and decision logic for servicing workflows
•    Developed tool calling integrations to downstream systems (CRM, workflow engine, core banking services, case management)
•    Implement human-in-the-loop workflows (review, approval, escalation, override) based on confidence/risk thresholds.
Knowledge and grounding (RAG)
•    Design and implement retrieval-augmented generation (RAG) for policy procedure grounding and resolution guidance.
•    Build knowledge ingestion pipelines with refresh/versioning.
•    Improve answer quality via chunking strategies, embeddings re ranking and context management.
Quality, Safety and Evaluation
•    Define and run evaluation frameworks: golden datasets, scenario tests, regression tests, and automated scoring.
•    Reduce hallucinations and risk by implementing prompt policies, constraints, structured outputs, and verification steps.
•    Partner with risk slash compliance to ensure traceability, audit logs, explain ability requirements are met.
Production Readiness and Operations
•    Implement observability for agents (latency, cost, tool failures, drift, quality signals, escalation rates).
•    Support CI/CD for agent prompts and configurations (versioning, approvals, rollback).
•    Collaborate with platform and security teams on secrets management, access controls, PIl protections, and safe deployments.